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Chinavasion Frequently Asked Questions



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How can I cancel my order?

1. Go to your Account.
2. Click on "View" your order..
3. Click on "Cancel This Order".

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Is my credit card information secure?

Yes, your information is absolutely secure at Chinavasion. Chinavasion Servers are secured by Digicert SSL encryption.

Chinavasion never stores any of your financial information like credit card numbers and security codes (CVV numbers). When you complete your order, Chinavasion securely passes your billing information to the bank system. Credit Card numbers and CVV numbers are securely discarded immediately after they are sent to the bank.

You also can choose PayPal when you placing an order with us. In this way, you do not have to enter any of your billing or financial information on Chinavasion's website.

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Can private individuals buy from Chinavasion?

Yes, you can buy products from Chinavasion, even if you are not a business / reseller.
» Click here for more details

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What are Chinavasions's business hours?

Chinavasion's office is open from Monday to Friday, 9:00am to 6:00pmChina, Shenzhen Time.
» Click here for more details on contaction us

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What are Chinavasions's privacy policy?

Our privacy policy can be found here:
www.chinavasion.com/privacy_policy.html

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How can I buy from Chinavasion?

For orders 1pc-200pcs simply use the online shop at www.chinavasion.com
» Click here for more details of how to use the online shop
For larger wholesale orders please contact us.


Can Chinavasion deliver to my country?

Yes, we deliver to every country.
»Click here for more details

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Why is my tracking number not working?

Chinavasion provides tracking numbers as soon as orders leave our warehouse. Tracking numbers will likely not show any result before carriers have a chance to do an initial scan to those packages.

For Express Shipping, this delay is usually 1 business day. For airmail packages, the delay can be up to 3 working days.

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How long will it take to send out the items I ordered?

Most normal sized orders are sent out within 1-2 working days.

» Click here for more details about shipping time

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Do you offer drop shipping service?

Yes, Chinavasion is the preferred drop ship service provider of electronics and gadgets right from China. You focus on selling goods, and we will take care of the rest. For more information about drop shipping please visit our dropshipping page.



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Do you take care of shipping paperwork?

Small mistakes on the paperwork with international parcels can cause annoying delays or even unnecessary extra customs charges! So our Shipping Team ensure that everything is accurately filled in for smooth delivery to any destination. Whether it's a delivery to New York City or remote Pacific Islands, the Chinavasion team will make sure the job is done right!



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Custom clearance & taxes

Customs clearance paperwork and procedures are handled by the courier. They may need to contact you in certain cases to confirm details of a shipment. In any cases where additional paperwork is required for customs clearance, Chinavasion will assist you fully. Any local sales tax or import duty will be calculated when your goods enter your country: in most cases there is nothing to pay, but if there is, you simply receive a small surcharge bill when you receive the products.

- Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country - and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred. Please read the full small print of the Chinavasion terms and conditions, which you are agreeing to at the point of placing an order.

- Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.

Speak to the Chinavasion Customer Support Team if you need more advice about taxes, shipping invoices and paperwork, and customs declarations.

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Do you provide tracking information?

After your order is sent out we will send you a tracking number so you can trace the delivery all the way to your door. But you are not the only one watching your delivery progress. Chinavasion is the only China seller where the staff will also track your delivery actively and act fast to deal with any problems. If there is a delay with your delivery, we'll probably already be working on it before you've noticed.



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Returns and Refunds

- All our products come with a 12 month warranty. Full details are noted in our terms and conditions for returns here.

- Fewer than 1% of all Chinavasion shipped products are subject to any warranty or quality issue.

- In the unlikely event there is a quality defect that causes the device to be unacceptable for sale or unusable during the 12 months after dispatch from our warehouse, we will accept a return. When we receive the goods back in China we will either repair the item, or offer full credit towards ordering a replacement.

- If you experience any problem with a product bought from Chinavasion, contact us first and we will do our best to advise you. Any returns must be - discussed with Chinavasion Customer Support in advance, and authorized so they are sent with the correct paperwork.

- In the event of any returned goods where you are requesting a repair / credit under warranty, your shipping costs returning the products to the Chinavasion warehouse in China are payable by you, and cannot be compensated by Chinavasion.

- Physical damage to a product caused by the user; opening products up, e.g. to repair or modify components; or flashing the firmware or using non-approved software - invalidates the warranty.



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Do I need special knowledge for importing goods through customs?

No, in most countries importing is easy and you don't need to do anything.
In small and medium sized orders the whole clearance process at customs is taken care of for you, by the courier or freight company. Chinavasion provides the necessary shipping documents.

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How do you ship the products?

How the goods are shipped to you is up to you.
You can choose:
- Express Air Courier: UPS, FedEx, DHL
- Air Mail
- Bulk Air Freight
- Sea Freight
- Ex-Works - appoint your own freight forwarder to collect the goods from our warehouse.
» Click here for more details of shipping methods

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How much does shipping cost?

It depends on the quantity of goods, the shipping method, and the country. Use the website checkout to preview prices.
» Click here for more details about shipping costs

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How long does it take to deliver the goods?

Most normal sized orders are sent out within 1-2 working days.
Courier delivery (UPS, FedEx, DHL) takes 2-4 days depending on your destination.
» Click here for more details about shipping time

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How can I get the best prices?

You get cheaper per-item prices when you buy larger quantities. Use the website shopping cart to see prices.
Returning customers receive better discount levels.
» Click here for more details of pricing and discounts

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Is it safe to buy from Chinavasion?

Buying from China can be risky... That's why we give you more guarantees than anyone else.
Buying from Chinavasion is safe, secure and simple.
Chinavasion offers you secure payment, guaranteed quality and guaranteed delivery.
» Click here for more details about why it's safe to buy from Chinavasion

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How can I start drop-shipping?

It's easy to profit by selling Chinavasion products... without even having to handle the goods and keep your own stock.
Simply enter your customer's address in the online checkout, and we'll ship the goods directly to them, with no mention of Chinavasion in the package.
» Click here for more details about dropshipping

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Are Chinavasion's products good quality?

We will only send you the best quality products.
Chinavasion is the only China wholesaler to guarantee product quality via a total Quality Control process in our warehouse.
» Click here for more details of our quality control process

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Do I have to open a PayPal account?

No, you don't.
PayPal supports guest checkout. Simply enter your billing address and credit card information to complete an order. You may optionally create a PayPal password for speeding up future orders.

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Can I contact PayPal by phone?

+1-888-221-1161 (US & Canada Toll Free)
+1-888-215-5506 (US & Canada Toll Free)
+1-402-935-7733 (International)
+1-402-935-2050 (International)

PayPal may change the numbers without noticing us. For the latest phone numbers and other contact methods, please visit http://www.paypal.com/.

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What is PayPal?

PayPal is a globally trusted payment clearing service. By using PayPal to pay, your financial information such as credit card numbers and billing address are kept private and secure. Your payment information cannot be seen by one else (even the merchant like Chinavasion.com).

Please see PayPal's website on how to use it.

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Why should I buy via PayPal?

PayPal is a trusted third party payment processor, owned by eBay. Paypal protects your financial information during transactions.

PayPal on Wikipedia

When you checkout via PayPal, Chinavasion.com only sees your shipping address and your telephone number (needed for shipping).

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How to return a product?

Please read this information if you have problems with your product:

Product Problems?

1. Please contact us and our customer support will provide you a RMA number.
2. Items must be returned with original packaging, manuals, and all accessories and documents provided by the manufacturer.
3. Send us the items back to the address our customer service provided to you. Please state the RMA number on and in the package.
4. Processing time after your return arrives is approximately 10 days. Refund, should you request one, is sent corresponding to the original method of payment, and you will receive a confirmation e-mail.

Notice:

- If products are altered or modified, warranty and money back satisfaction become void.
- When returning, we recommend using a trackable shipping method. Chinavasion cannot be held responsible for items lost on the way back.

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What if the product is broken?

If any product is faulty, you can return it to China for a replacement or credit.
» Click here for more details of our product guarantee

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What if the product does not arrive?

We guarantee your products will arrive safely in your destination country.
In the unlikely event your package is lost, we will re-send the goods or give you a full refund.
» Click here for more details of our delivery guarantee

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Do you sell Nokia, Samsung, Apple iPod, Sony etc brands?

No, Chinavasion products are mainly not mainstream brands.
By importing these direct-from-factory non-branded products, you'll stay on the right side of the law, and profit from unique products incorporating the very latest technology!
» Click here for more details about brands

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Can these Cell Phones and other products be used in my country?

Most Chinavasion products will work in most countries.
For Cell Phones, TV devices, and Video Cameras, you're advised to read the product description carefully.
Just ask our Customer Support Team to advise you. Give them the product code and your country, and we'll check it's suitable for use in your country.
Contact us by email, phone, or live chat.
» Click here for more details about local product usage

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Can I copy your website text and pictures for my re-selling business?

You are welcome to copy the Chinavasion product pictures and product descriptions, for use re-selling these products.
» Click here for more details about fair use of Chinavasion Website Materials

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Can I visit Chinavasion?

Yes, you are welcome to come and meet us here in Shenzhen, China.
» Click here for more details about meeting us

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How can I speak to Chinavasion about product questions or other queries?

We will offer you full pre-sales and after-sales support via phone, email, live chat, mail, or face-to-face meetings.
» Click here for details of how to contact us

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