How
Fast Can I Get My Products? | How Are Goods
Shipped?
Receiving Your Delivery |
Shipping Costs
Customs |
Returns & Refunds | Small Print
"Shipping from China is
cheaper and faster than you think!"
- You don't need to be an expert to start importing from China...
- ... Just use the Chinavasion.com website checkout to preview
shipping prices for your particular products - rates depend on quantity,
weight, and destination - see below.
- Once you complete your order payment, we'll ship the goods out to you
typically within 1 business day (see Shipping Speed report below).
- The goods are shipped to you directly from the warehouse in China
and arrive in just a
few days.
- You receive the professionally and securely packed goods at your doorstep.
- Successful Delivery is Guaranteed.
Chinavasion Shipping Speed
Thanks to having all products in stock in the warehouse,
Chinavasion is unrivalled as the China's fastest dropship wholesaler.
How Fast Can I Get My Products?
- The time from when you pay, to the time when you (or your customer)
receives the
goods, is typically 4-8 days.
- Order processing, warehouse picking and packing, and dispatch: same
day or 1 business day for orders up to 50pcs.
Current delivery times for different express companies:
- DHL, UPS, FedEx, and TNT: 2-5 days to deliver.
- EMS: 4-6 days to deliver.
- Air Mail: 3-10 days to deliver.
If you need help tracking your delivery, or have concerns about a
delivery time, we'll be on hand to answer your questions. Use the
website Live Chat or click "support" at the top of any Chinavasion.com
page.
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How Are Goods Shipped To Me From China?
- We'll ship your goods to you by air express courier.
- The choice of courier varies according to country, but most
countries currently have a choice of some or all of: DHL, FedEx,
and UPS.
- EMS and TNT are also available for certain countries.
- Small orders can also be shipped very cheaply by Air Mail.
The option will appear automatically in the checkout if your goods
weight is not too high.
- Ship with your own courier: For bulk orders we can also arrange to make the goods available at
our warehouse for your own forwarder to collect, or we can offer good
freight rates for bulk air shipment or sea freight.
Click here to see a gallery of images showing you
exactly what your packets from Chinavasion will look like.
Air express courier:
After dispatch from the Chinavasion warehouse
in Shenzhen, China, the shipment goes to the airport in Hong Kong or in
Guangzhou, and goes to your nearest major logistics hub. From there the
goods are delivered by the courier's local services.
Import / Customs:
Customs clearance paperwork and procedures are handled by the
courier. They may need to contact you in certain cases to confirm
details of a shipment. In any cases where additional paperwork is
required for customs clearance, Chinavasion will assist you fully. Any
local sales tax or import duty will be calculated when your goods enter your
country: in most cases there is nothing to pay, but if there is, you simply
receive a small surcharge bill when you receive the products.
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Receiving Your Delivery
- We guarantee your order will be delivered successfully.
- Couriers require a signature from the recipient for delivery, and
this is a fast and secure way to have your products delivered.
- It is essential you provide a full, accurate shipping address, and a
valid delivery phone number. If you are drop-shipping, this means your
customer's phone number.
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How Much Does Shipping Cost?
Shipping costs depend on your destination and the
quantity/weight of goods you are buying. We can ship any quantity of goods to
any destination!
Instant online shipping quotes: Use the Chinavasion.com checkout system to preview the
shipping choices and prices for your particular mix of goods.
Chinavasion ships to every country - simply set any delivery address in
the one-page checkout
to get a shipping quote instantly - TRY IT NOW!
Shipping Costs
- All our shipping fees are calculated automatically according to
either the actual kg weight of the goods or the goods' dimensions, plus
the delivery location.
- The Air Waybill (formal shipping document) that accompanies your
goods may show a kg weight that is less than the shipping band that you
paid for. This happens when the item is light but bulky, so the shipping
band is calculated by dimensions, not actual weight.
- The prices depend on the different rates of the shipping companies
and are subject to change without notice. We're constantly working on
lowering the shipping prices for you though!
- All orders must be fully paid in advance, including shipping.
Shipping charges are not refundable except in cases of failed delivery.
- If a delivery is confirmed lost, stolen, or damaged before receipt,
we will work with the courier directly to obtain information, and
arrange a refund or re-delivery at no further expense to you.
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Worldwide Shipping and Legality
- We offer shipping worldwide to almost all locations on the planet.
- Please note that you are responsible for finding out in advance
about the legality of importing your ordered items in your country - and
about the legalities of importing goods into your country per se. We are
not responsible for confiscated items by your local authorities or any
associated costs incurred. Please read the full small print of the
Chinavasion terms and conditions, which you are agreeing to at the point
of placing an order.
- Customs clearance is undertaken by the courier in the delivery
destination country (and in certain cases, in the en-route country). You
must be available for contact by them, in the event of any query or
clearance confirmation. You are responsible for knowing the regulations
in your delivery country before placing your order.
- Speak to the Chinavasion Customer Support Team if you need more
advice about taxes, shipping invoices and paperwork, and customs
declarations.
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Returns and Refunds
- All our products come with a 12 month warranty.
- Fewer than 1% of all Chinavasion shipped products are subject to any
warranty or quality issue.
- In the unlikely event there is a quality defect that causes the device to be
unacceptable for sale or unusable during the 12 months after dispatch
from our warehouse, we will accept a return. When we receive the goods
back in China we will either repair the item, or offer full credit
towards ordering a replacement.
- If you experience any problem with a product bought from
Chinavasion, contact us first and we will do our best to advise you. Any returns must be discussed with Chinavasion Customer Support in
advance, and authorized so they are sent with the correct paperwork.
- In the event of any returned goods where you are requesting a repair
/ credit under warranty, your shipping costs returning
the products to the Chinavasion warehouse in China are payable by you,
and cannot be compensated by Chinavasion.
- Physical damage to a product caused by the user; opening products up, e.g. to repair or modify components;
or flashing the firmware or using non-approved
software - invalidates the warranty.
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Read The Small Print!
- Before you read the small print: Importing is a breeze in most
countries! You may have to pay your own country's VAT (i.e. Sales Tax)
and sometimes variable Import Duty when the items arrive, but in the
vast majority of cases packets / cartons delivered from China by courier
arrive safely with no problems at all!
- Read the item description carefully! We will ship you whatever you
order. Although we do assist you by manually checking all orders to
screen possible region / compatibility inconsistencies, we do not accept
returns of healthy products which were simply mis-ordered by you. If you
are in an NTSC video color region, don't order PAL products for your
market. Check if your country's networks will match the GSM frequency
bands of Cell Phones you are ordering. Check if your locality has free DVB-T broadcasts before buying
DVB-T digital TV receivers. If the driver's seat is on the left, don't
order left side passenger sun visor Car DVD Monitors! Duh!
- Additionally, there are some (cool) types of gadgets including for
example (but not limited to) radio signal jammers, high powered lasers,
and could-be-considered-medical products like e-cigarettes, that are not legal (booo!) to import into
certain countries. As the buyer / importer it is entirely your
responsibility to find out in advance of placing your order whether your
ordered items are subject to import restrictions. Chinavasion will ship
you whatever you order, so we do not accept liability in the case of
failed delivery of goods, where they have failed to clear your country's
local Customs - either in cases where the goods are turned back, or in
cases where the goods are seized. In addition Chinavasion is not
responsible for informing you of possible import restriction issues
before or after purchase.
- We will not be responsible for any damage that may be caused on your
computer, console, or other hardware / software during / related to
installation of any of our products. We not be liable for any damage or
personal loss due to incorrect installation of our products.
- Delivery time: If there is a possible delay due to the warehouse
being out of stock, we'll contact you by email to discuss sending out
your order in separate shipments, changing products, or other options.
Larger orders that exceed our stock may take up to 1 week longer to send
out, as we have to order from the factory. In such cases we will contact
you about any delay. In certain cases, e.g. the first time you try to
drop-ship to a different address than your own, we have to complete a
verification check with you before processing your order, which can add
1-3 days to the processing time.
- If you are at all unsure about importing goods from China, start
with Chinavasion. Your payment is through a safe channel, your delivery
is guaranteed, the products are quality assured, and you can begin by
ordering only 1 piece as a sample!
