Our Phone Support is in Basic/Beta phase at the moment
- Please consider emailing us or starting a live chat for complex enquiries.
- Please note we cannot accept any orders or price negotiation by phone.
- At this time it is not possible to "escalate" any support case via phone, or to request to speak to management by phone: please use our ticket submit on the support pages for this.
- If your order was sent by EMS or Air Mail, we cannot track it in any more detail than you can: please allow 30 days for postal delivery in some cases.
Chinavasion Phone Numbers
- General Pre-Sales Enquiries: +1 845 6525883 (USA-based number)
Staff: Customer Support - Help
- Paypal, Credit Card, and Bank Transfer Payment Enquiries: +852 81245896 (international call to Hong Kong)
Staff: Billing
- Enquiries about processing Orders Paid But Not Sent Out Yet: +852 81990500 (international call to Hong Kong)
Staff: Customer Support - Sales
- Delivery and Tracking Queries: +44 (0)2088168120 (international call to UK)
Staff: Deliveries/Operations
- * For complaints, product technical questions, product returns, business cooperation questions, or others, please open a support ticket.
